Demand for the NT-SDF is high. If you book at the lab and do not show up you will be penalized. However, if there is a reasonable reason why you cannot make your booking, or you cancel with due notice, we will not penalize you. The penalties within the lab are as follows:
Not showing up and not cancelling your booking:
- First offence: Your next two bookings will be cancelled
- Second offence: Your bookings within the next two calendar months will be cancelled
Showing up more than 2 hours late for your booking:
- First offence: Your next booking will be cancelled
- Second offence: Your next two bookings will be cancelled
- Third offence: Your bookings within the next two calendar months will be cancelled
Cancelling your booking with short notice (within 24 hours):
- First offence: No penalty
- Second offence: Your next two bookings will be cancelled
- Third offence: Your bookings within the next two calendar months will be cancelled